Boulder Creek Emergency shut down

In Boulder Creek there is a leak that requires the system to be shut down in order to repair. We hope to have the break repaired and the water back on around 2:00 pm. Thank you for your patience.

UPDATE Emergency Leak - Boulder Creek Drive - Temporary Outage Tuesday 01/10/17

Hiland Field Crew was able to isolate the leaks without shutting down the system.  Way to go guys!  

We will plan to address some other problem areas once the weather permits. For now we have isolated the key issues that were impacting the system.

Thank you for your patience and support.

Hiland Water Corp Office

Emergency Leak - Boulder Creek Drive - Temporary Outage Tuesday 01/10/17

There will be a temporary outage today Tuesday, January 10, 2017 From 12:15 pm until the repairs are made.

This is an emergency repair, updates will be posted when they come in.


Thank you for your patience.
Hiland Water Corp

Flushing Cancelled due to weather. Penticton Rt 4 College Park Rt 3

We have cancelled the scheduled flushing for today December 14th and tomorrow December 15th due to the inclement weather.

Please keep an eye out on your bill for the next scheduled flushing dates.  The flushing schedule is also available on the Hiland Water website.

If you have any questions feel free to give us a call.

Hiland Water Corp
503-554-8333
1-855-554-8333

Update - Boulder Creek Temporary Service Interruptions - New Bridge Rd & New Bridge Ct

We are still experiencing issues with the water line.  Crew is onsite and will not quit until the repairs are made.

Thank you for your continued patience and understanding.

Hiland Water Corp
503-554-8333
1-855-554-8333

Boulder Creek Temporary Service Interruptions - New Bridge Rd & New Bridge Ct

Temporary System interruptions today while some repairs are made.

North New Bridge Rd and North New Bridge Ct

Thank you,
Hiland Water Corp
503-554-8333

Update - Emergency Leak - Boulder Creek - Located and Repaired

The leak has been repaired.

A huge Thank You goes out to the our Customers for their patience and Hiland Water workers for all their hard work.


Thank you,
Hiland Water Corp

Update - Emergency Leak - Boulder Creek

Hiland is still working on isolating the leak. Crew is still onsite working hard to get this leak found and stopped. 

Thank you for your support.

Hiland Water Corp

Emergency Leak - Boulder Creek

Issue at Boulder Creek this morning

There is a substantial  leak that has caused many to be out of water.  We have multiple technicians in the system working on locating the leak and coming up with a solution.  Thanks for your patience.


Updates will be posted as soon as we have them.

Update - Emergency outage for Lower Bear Creek 9/21/2016

Repairs have been made.

It may take several hours for the reservoir to regain the water that was lost.

 Please feel free to call with concerns or questions.

Thank you for your patience.
Hiland Water Corp

Emergency outage for Lower Bear Creek 9/21/2016

There is an emergency leak on the lower end of Bear Creek that drain the reservoir last night.
Team were able to locate the leak and isolate it to the lower half of Bear Creek.
Crews are on site now and we will have it the problem fixed as soon as possible.

Hiland Water Corp

Emergency Outage at Bear Creek
5-12-16 4:38 PM

There is a broken line in Bear Creek.  We will have it fixed as soon as possible.

Repair complete

Water is being turned back on. Repair is complete.
Thank you for your patience.

Temporary Interruption - Emergency Repair

Water System is temporarily shut down due to a repair that needed to be made.

Water will be restored when the repair is done.

Thank you for your continued patience.

Deer Drive Temporary Disruption in Service

Due to an issue with a water service on Deer Drive, the water will need to be interrupted until this issue is resolved.  Field Techs believe it will be for a short time.

Thank you for your patience.

Hiland Water Corp

Bear Creek - Emergency Shutdown

We have just been informed that our field staff is doing an emergency shut down of the Bear Creek Water System. We will update the blog as more information becomes available. Thank you for your patience.

Issue at Boulder Creek this morning

There was a massive leak this morning that was repaired.  The result has caused many to be out of water.  The water system is in recovery but may take some time.  Thanks for your patience.

Boulder Creek outage

The Boulder creek system from about half way up Boulder Creek Rd to the very top is experiencing an outage.

We have crews working to figure out the issue and fix it.

We appreciate your patience.

Robert-

Bear Creek - unexpected early shut down

The crew is doing a repair in part of the Bear Creek Water System today. Unfortunately, while finishing preparation prior to the planned 9 AM shut down this morning, a pipe burst. This required the crew to shut off water a few minutes earlier than anticipated. We apologize for the inconvenience and appreciate your understanding. We will restore water service as soon as possible.

Silas

Leak on Bear Creek Rd

12-4-15 1:56 pm
The broken line has been repaired.  Your water pressure should be returning to normal shortly. Thank you.

12-4-2015  11:48 AM
Leak found on Bear Creek Rd.  The system will need to be shut down briefly.  We will update this blog when we have more information.  Thank you for your patience and understanding.

Leak Found, Fix Scheduled for 4 December 2015

2015-12-3 3:17 pm

We have located a leak around the intersection of Bear Creek Rd and N Stockton.  A crew is scheduled to be in site Friday, December 4, 2015.  They are hoping to minimize water outages. This blog will be updated when the leak is repaired.

Line break in Boulder Creek

10-22-15 11:10 AM Update
The crew on the ground has determined that it is not a main line but one of the service lines.  Most customers should be back in water shortly.  The service will be rebuilt today.

10-22-15 11:00 AM
There is a line break on North Boulder Creek Rd.  A contractor has drilled through one of the main water lines.  The area has been isolated and the situation is being evaluated. The affected area is shown below.

Dear Bear Creek Customers,

Good news!  The water mainline break has been repaired, and water service has been restored. Thank you for your patience.

~~Marilyn

Dear Bear Creek Customers,
We have been notified of a large leak on Alvord Lane.  We have one person on site, and another crew on the way.  You may experience some interruption in service today.  We will let you know when all is repaired.  We apologize for the inconvenience.

~~Marilyn for Hiland Water

Our crew has remedied the water loss issue in Bear Creek. Thank you for your patience as we continue to improve the infrastructure of the system.

Leak in Bear Creek Water System

We have encountered a leak in the water system. Please prepare for water shut downs as they locate the break and make the repair. Thank you for your patience.

Dear Bear Creek Customers

We are happy to report that the leak at Stockton has been repaired, and the water has been turned on again.  Thank you for your patience as we continue to improve the infrastructure of the system.

~~ Marilyn

Water main broken on Stockton

Dear Bear Creek Water Customers

At 3:15 today I was notified of a major leak on Stockton Avenue.  Please note that the crew is on site, making the repair.  We will keep you informed of the situation as we get more information.  Some of you may experience service interruption.  Thank you for your patience.

~~Marilyn

Sunday, May 3 pressure issues at Bear Creek

In the last two weeks, we've encountered a few issues related to our automated internal notification system at the Bear Creek treatment plant. This system alerts Hiland staff when needed so that certain plant maintenance is performed to insure optimal performance of the treatment plant. Due to failures in the automated internal notification system and subsequent decrease in production, some water users experienced temporary reduced pressure yesterday, May 3.

We have worked out these kinks and apologize for the inconvenience. Thank you for your patience as we continue working to improve the Bear Creek water system.

Issue at Bear Creek 4-24-15

There is an issue at Bear Creek water system.  One of our sensors did not indicate a low reservoir level leading to low water pressure.  The issue has been addressed and the pressure should return to normal soon.   Thank you for your patience.

Leak at Alder Court

We were notified of a leak on Alder Court this morning.  Our crew has now repaired the break and water service has been restored.

Leak repair at Bear Creek water system

We have encountered a leak on Alder Ct. and are performing an emergency repair today. Water service will be restored in that area as soon as possible. Thank you for your patience.

There is a leak in the Bear creek region.
Our team is in the region trying to locate it and service might be interrupted sporadically throughout the day.
We're sorry for any inconvenience and thank you for your patience.

Water Outage at Boulder Creek

We have been alerted that there is a water outage at Boulder Creek. We have sent out a crew and will update the blog as soon as we receive a report.

Thank you for your patience.

UPDATE: Our technician located the waterline break and has a temporary fix on the line and water is now pumping into the system. Thank you for your continued patience as the water fills the lines.

Broken Pipe

Main water line was broken.  We have a crew on the way to fix it.  Thank you for your patience. Please remember to call 811 before you dig.

Update:
We have the line repaired and all should be back in water.  Thanks again for your patience.

Bear Creek water outage

We are aware of the water outage at Bear Creek water system and are currently investigating the situation. We will work to restore water service as soon as possible. Thank you for your patience.


Silas

Leak Detection

We are experiencing a water leak and are performing some temporary leak detection on the water system.  Expect short interruptions in your water service for the next hour.

Emergency repair at Bear Creek

We will be performing an emergency repair of a broken mainline valve at the Bear Creek water system on Wednesday, February 12, 2014. Please be prepared for service interruptions between 9 AM and 5 PM.

The issue is currently isolated but has greatly reduced the supply capacity of the water system. The available water in the reservoir is expected to be sufficient until the repair is performed, but this repair is required as soon as possible to prevent a long-term water outage. Thank you for your understanding.

Silas

December 13: Leak in Boulder Creek

Attention residents in the lower portion of Boulder Creek Water System:

We have determined that water is being lost from the lower portion of the water system and will be performing leak detection today in order to find and address the issue. Please be prepared for potential service interruptions.

Thank you for your understanding.

Silas

Leak in Boulder Creek water system

Attention Boulder Creek Residents:

We are losing water in the lower area of the water system and are currently isolating portions of the system to determine the exact location of the leak. Please be prepared for service disruptions. We will repair the leak and have the system up and running as soon as possible. Thank you for your patience and understanding.

Silas

Bear Creek leak found

Bear Creek Water System Users:

The water leak has been found and is expected to be resolved quickly. No further interruption to your water service is expected. Thank you for your patience.

Silas

Leak at Bear Creek water system

Attention Bear Creek water users:

There appears to be a leak in Bear Creek water system that is draining the water reservoir. We have a crew on site searching for the leak and will repair it as soon as possible. Thank you for your understanding.

Silas

Leak repaired

The leak in Bear Creek was able to be repaired quickly without shutting down the water. We do not anticipate any interruptions in service today.

Silas

Broken main line

Attention Bear Creek residents:

We've just been notified that Lincoln County Road Dept. apparently hit a water system valve and broke a mainline on Bear Creek while brush cutting this morning. We are responding immediately and anticipate water outages today. We will work to fix the issue as soon as possible and thank you in advance for your patience.

Silas

Dear Customers,
We just want to let you know our phone service is down this morning.  This is temporary, but  if there is an emergency, you can still page us at 503 948-2010.

Thank you!
--Marilyn

Boulder Creek Outage

Please be advised that our upper reservoir lost water capacity last night due to mechanical malfunction. The issue has been resolved and we are pumping water again. For those of you who have lost water service, we apologize for the inconvenience. Service will be restored as the reservoir level rises.

Silas

Emergency at New Bridge Road

Dear Rose Lodge Customers,
We had an emergency early this morning on New Bridge Road.  The crew is there now, repairing the line.  You may experience an interruption in service today as they work to fix the problem.  I will post an update when the repair is completed.  As always, thank you for your patience!
--Marilyn

Boulder Creek mainline repair today

Dear Boulder Creek Customers

Our crew will be fixing a mainline leak in front of 775 Sundown.  The water will be off for customers below 875 Sundown and to the top portion of Boulder Creek Drive.  Interruptions could occur any time between 9-5 today.  Thank you for your patience. -Marilyn

Boulder Creek: Have a drink, on us!

Water, that is! The following letter is being sent in the mail today. CHEERS!

April 5, 2013

Re: Removal of Drinking Water Warning at Boulder Creek Water System

Dear Customer,

We are pleased to announce that the Drinking Water Warning (boil water notice) is no longer in effect! Your water is now considered safe to drink by the Oregon Drinking Water Program.

What has been accomplished at Boulder Creek water system?

This has been a large effort up to this point and we are not done working. Since beginning our involvement at your water system, Hiland Water has completed a large number of improvements, including the following:

·      A treatment plant utilizing Ultra filtration for the surface water has been designed, constructed, and put into service. It is being maintained & monitored in accordance with the Oregon Drinking Water Program.

·      Extensive water sampling and testing has been conducted to verify that the water quality meets the standards set out by the Oregon Drinking Water Program.

·      Many leaks have been repaired and services have been rebuilt.

·      A generator for emergency use during power outages has been purchased.

·      An alarm has been installed to alert us when reservoir levels get low.

·      Your water system has been flushed of any potentially unsafe water (If you have not run very much water at your residence for several weeks, we recommend letting the water run for a few minutes before use to insure your personal lines have been adequately flushed).

What is planned for the future?

We are continuing to make improvements to the water system and will continue to address issues of water loss and service issues as they arise. It is our hope that your water rates will remain unchanged. If the Boulder Creek water system continues to need significant maintenance and upgrades, we may need to increase rates, but we are doing everything we can to keep water rates as low as possible.

Thank you for the patience you have shown throughout this process and the encouragement you have provided along the way. We consider it a privilege to be your water service provider. If you have any questions, please feel free to visit our website at www.hilandwater.com. You can also send an email to marilyn@hilandwater.com or call our office (locally at 503-554-8333 or toll-free at 1-855-554-8333). Our regular office hours are from 9am - 4pm Monday through Friday, except on holidays. In case of emergency, someone is always on-call and can be paged at (503) 948-2010.

 - Hiland Management

Boulder Creek Leak Repair

Many of the residents in Boulder Creek water system will be receiving a yellow notice today informing of the planned leak repair being performed tomorrow, February 21, 2013. Please be prepared for service interruptions between 9AM and 5PM tomorrow.

Thank you.
Silas

Bear Creek Update

We have isolated the leak at Bear Creek. Most homes should have water service again.

Silas

Bear Creek water leak

A water line burst in Bear Creek water system. We have shut down the system and will turn water on again as soon as it is repaired. Thank you for your patience.

Silas

Emergency leak at Boulder Creek

I've just been informed of a water line break at Boulder Creek water system. This will affect the water service for some of you. We have a crew on site and they will work to fix it as soon as possible. We apologize for the inconvenience.

Silas

Mechanical issue at Boulder Creek

We've been made aware of decreasing pressure at some parts of Boulder Creek Water System. We have resolved the issue and pressure should be restored soon. We are sorry for the inconvenience.

Silas

Bear Creek update

The flushing at Bear Creek is complete. We are mailing a notice to residents of Bear Creek Water System with the following text today. Happy Holidays!

Hiland Water Corporation

PO Box 699

Newberg, OR 97132

December 21, 2012

Re: Removal of Drinking Water Warning at Bear Creek Water System

Dear Customer,

We are pleased to announce that the Drinking Water Warning advising you to boil water before use is no longer in effect! Your water is now considered safe to drink by the Oregon Drinking Water Program.

What has been accomplished at Bear Creek water system?

This has been a large effort up to this point and we are not done working. Since beginning our involvement at your water system, Hiland Water has completed a large number of improvements, including:

·      Many leaks have been repaired and services have been rebuilt.

·      A generator for emergency use during power outages has been purchased.

·      An alarm has been installed to alert us when reservoir levels get low.

·      A treatment plant utilizing Ultra filtration for the surface water has been designed and purchased.

·      A miniature version of the treatment plant was installed and tested with water in your area in order to insure dependability at your water system. After much research and several adjustments, the results have been outstanding.

·      Extensive testing of the wells has been conducted to verify capacity to serve Bear Creek Water System.

·      Extensive water sampling and testing has been conducted to verify that the water quality meets the standards set out by the Oregon Drinking Water Program.

·      Your water system has been flushed of any potentially unsafe water (If you have not run very much water at your residence for several weeks, we recommend letting the water run for a few minutes before use to insure your personal lines have been adequately flushed).

Since beginning our work, the demand of water on the system has dropped substantially due to leak detection and repair. In our first month of operation, substantial leaks were repaired just to ensure that you could have dependable water service. The recorded pumping of water during the first month averaged 532,000 gallons per day. Today, the average daily demand is under 18,000 gallons! Because of this and improvements made to the groundwater wells in this water system, we currently have ample capacity to provide safe drinking water solely through our wells.

What is planned for the future?

We are continuing to make improvements to the water system and will continue to address issues of water loss as they arise. We are also excited to be installing the treatment plant for our surface water source in the coming months. Bringing that source back online with exceptional treatment will bring further assurance that water capacity will be adequate to meet the needs of everyone in the water system for the foreseeable future.

Thank you for the patience you have shown throughout this process and the encouragement you have provided along the way. We consider it a privilege to be your water service provider. If you have any questions, please feel free to visit our website at www.hilandwater.com. You can also send an email to marilyn@hilandwater.com or call our office (locally at 503-554-8333 or toll-free at 1-855-554-8333). Our regular office hours are from 9am - 4pm Monday through Friday, except on holidays. In case of emergency, someone is always on-call and can be paged at (503) 948-2010.

 - Hiland Management

Flushing at Bear Creek

Attention Bear Creek Water System Residents:

We need to flush the water lines in your water system this afternoon. You may experience brief drops in pressure or water flow. It would be good to store a few gallons of water for basic use in the meantime. Please check back for further updates this evening.

Water leak update

I've been informed that the leak has been repaired and the Bear Creek water system is up and running again. Thank you for your patience today.

Silas

Emergency line break at Bear Creek

We've just been notified that a line has burst in Bear Creek water system and water service has been interrupted. A crew is on site to repair it and we will provide an update when an estimated time of completion is available.

Silas

Emergency leak at Boulder Creek Water System

Please be advised that we are repairing an emergency leak on Sundown Dr. in Boulder Creek Water System today. Depending on your location and the severity of the leak, you may experience interruptions in your water service. Thank you for understanding.

Silas

Bear Creek water update

There have been questions about the status of our progress in developing potable water in compliance with the Oregon Drinking Water Program at Bear Creek Water System. I will share what I can in this blog post to provide as much information regarding the status of our treatment plant project as possible.

First, we have not ruled out the use of any of the water sources at our disposal. Those sources are the water flowing in Callow Creek and two groundwater wells. Please be assured, however, that we are working with the Lincoln County and State of Oregon Health Departments to move forward with approved sources that can be used to provide safe drinking water for the water system.

For the Callow Creek source, we have selected ultrafiltration (UF) as the best process for treatment. In combination with chlorination, UF is a reliable way to ensure that safe drinking water is provided through our distribution system. A UF unit made by Seccua that is large enough to meet the entire demand of Bear Creek water system is currently being manufactured while we continue working with our engineering firm to complete the design of a system for the approval of the Oregon Drinking Water Program.

We are committed to meeting the time line agreed upon in our bilateral agreement with the Oregon Health Authority to provide safe drinking water at Bear Creek water system. Considering that time line and other potential construction issues, delayed construction of the treatment plant may be more ideal. Consequently, Hiland is also exploring the viability of using groundwater wells in the short-term to supply the water system.

When Hiland began its Regency of Bear Creek Water System in January 2011, all sources were in use because the combined supply could not produce enough water to keep up with demand. Water demand was very high because of the large number of leaks within the distribution system. As Hiland has made improvements to the distribution lines, demand has decreased substantially. Currently, the two groundwater wells yield enough water to meet demand for the entire system. While both wells produce water that is considered safe to drink, one of the wells produces water that, in its raw state, exudes an unpleasant odor as well. After some research, Hiland has been testing a process to eliminate the odor and has found success. The majority of our office and field staff have tasted the well water to ensure that Hiland does not end up distributing unpleasant smelling, although safe, water to the residents at Bear Creek Water System.

We believe that the availability of three water sources that can provide safe drinking water at Bear Creek Water System will ultimately be beneficial to everyone involved. Backup sources are always helpful when unforeseen failures occur. Again, we thank all residents at Bear Creek Water System for your perseverance while we work to provide safe drinking water as soon as possible!

Silas

Update on Rose Lodge Filtration Plant

Dear Customers,
For Boulder Creek, after receiving plan approval, we’ve been pilot testing with the miniature version of the plant for about a month.  The pilot test has been going relatively well and we hope to share good news soon.   According to our bilateral agreement with OHA we now have until January 6, 2013 to complete its construction, and an additional 3 months to begin operation of the plant and make sure the water is consistently potable to OHA standards.  These are the requirements we plan to adhere to at a minimum.

For Bear Creek, after ironing out details of matching the water quality with the best treatment media, we are in the process of choosing the optimal method of filtration and requesting approval to proceed from the state.  We are also on our targeted schedule with this plant and are in hopes of having potable water sooner than the deadline agreed to with the State of Oregon.

Please be assured that these projects are still on schedule as we work with the design engineers and construction team.  Thank you again for your patience as we strive to complete both projects in a timely manner. 

-Marilyn

Bear Creek Water Line Replacement

For those who are without water today at Bear Creek due to the planned outage for construction, the crew has encountered several obstacles today and will not finish construction as early as previously expected. Please be prepared to be out of water until until 7pm tonight. We apologize for the inconvenience and will turn the water back on as soon as possible.

Silas

Update on broken water pipe

We have a crew working on site, and if no further problems present themselves, water service will be restored at approximately 4:30 pm today.  Thank you for you continued patience as we work to fix the broken line.

-Marilyn

Broken Water Line

Pacific Power has accidentally broken our water line on Ashcroft and we have lost water pressure at Bear Creek water system. We are working to repair and restore service as soon as possible. Thank you for your patience.

Silas

Water Treatment Update

Dear Customers
We have some happy updates to share with you concerning the water treatment plans.  On June 27, 2012 we received a conditional approval for our submitted plan design for treating Bear Creek Hideout.  Approval was also received on July 6, 2012 for the Boulder Creek submitted design plans.  This approval for both systems from the Public Health Division in Oregon is a big step in moving us toward our goal of drinkable water.  We are now completing some water analysis and final pilot testing as we prepare to purchase and construct the treatment plants. Thank you again for your patience as we work to get this project completed.

--Marilyn

Major Leak on Bear Creek

We have been alerted of a main line leak on Bear Creek Water System. We have a crew onsite working to fix it. Please be prepared for the water to be off for the day. We appologize for the inconvenience and will restore service as soon as possible.

Leak at Boulder Creek

We have been alerted to a minor leak on New Bridge Rd. Based on our initial evaluation of the leak's severity (minor), we anticipate completing the repair later this week. We hope the repair will not create a significant interruption of water service, but will continue to communicate as information becomes available.

Silas

Water outage at Boulder Creek continued

For those who still don't have water at Boulder Creek Water System, we have learned that the severity of last night's main line break completely drained our water reservoirs. Unfortunately, this means that the lower reservoir must be refilled before you will have water service again at the higher elevations, including Sundown Drive and the upper end of Boulder Creek Road. We expect service to be fully restored sometime early tomorrow, Saturday April 28. Once again, we are sorry for this inconvenience.

Silas

Still working on New Bridge

Just an update for those affected by the leak:  The crew is still on site and the hopes are that the water will be restored by 1:00.  Thank you for your patience.

--Marilyn

New Bridge leaking again

Unfortunately, we've been informed that the repaired mainline is leaking again. We are continuing to work to resolve this.

Silas

Boulder Creek back up and running!

The water main break has been repaired and service should be resuming as normal immediately. Thank you for your patience this morning.

Silas

Emergency leak at New Bridge

We have been informed that there was a car accident on New Bridge Rd. last night that damaged our water line and is affecting service to those of you who live in the Boulder Creek water system. We have dispatched workers to address the situation and will restore water service as soon as possible. Thank you for your patience and we are sorry for the inconvenience.

Silas

Emergency Leak Repair at Boulder Creek

For those of you who are out of water at Boulder Creek, please know that we have been notified of the broken water line on the bridge and are sending a crew out to fix it immediately. We will have service restored as soon as possible.

Zach

Emergency Leak Repair at Bear Creek

For those of you who are out of water at Bear Creek, please know that we have been notified of the broken water line and are at the site repairing it. We will have service restored as soon as possible.

Silas

Boulder Creek water outage on New Bridge

Wanted to let everyone know that we are working to repair a broken line on New Bridge caused by the power company this morning. We will restore service as soon as possible.

Silas

Bear Creek water outage

We have heard reports that the power is back on in parts of the Bear Creek water system. At this point, we still do not have power at the intake pump, but will start pumping water as soon as we can.

Silas

Good News!

It is our pleasure to announce that we received exciting news today. The Circuit Court Judge has officially ordered the sale of Boulder Creek and Bear Creek Water Systems, which means that Hiland can begin to work toward implementing our plans to install treatment plants for your water. We look forward to sharing information with you throughout this process as time lines become finalized and progress is made.

We greatly appreciate the graciousness provided by all as we have done our best in a difficult situation to serve as operating regent during the past 13 months. Please know that the installation of treatment plants for your drinking water is our top priority and Hiland has committed its resources to accomplish this task as quickly as possible.

Every customer has already waited much longer than should be necessary for clean drinking water to be provided, but we request continued patience as we now work diligently to overcome the challenges before us.

We are very pleased to be serving the great people of the Rose Lodge area.

Silas

Emergency Leak at on Boulder Creek Road

Please prepare for temporary service interruptions today, March 5, 2012, at Boulder Creek Water System. There was an emergency leak yesterday. We provided a temporary repair, but need to complete a permanent repair today.

Thank you for your understanding.

Silas

Repairs at Boulder Creek

For those of you on the Boulder Creek water system, we expect to experience some short service interruptions in some area while we complete repairs today. We also hand-delivered notices yesterday (left on doors) at homes in any areas where service could be affected.

Thank you for your understanding.

Silas

One more repair

We've been notified that one small follow-up repair will be required. Water service should only be interrupted for only a few minutes. We apologize for the inconvenience.

Silas

Emergency Leak Repair at Bear Creek

We discovered a leak today that required immediate attention. Our plan was to assess the situation and provide notice for planned service interruption later this week, but the leak was too severe to leave alone. We are sorry for the inconvenience and that we could not provide advance notice. The leak has been repaired and we expect to have water service restored soon.

Silas

Boil Water Notice and Update

Just a reminder that the "boil water notice" is still in effect for drinking. The water is safe for washing clothes, cooking, bathing, and other normal uses, but not for drinking. We will send a printed notice before your next billing. For those who are interested, we are also working to resolve some of the loose ends that have delayed the sale of the water systems and thank you for your continued patience.


You can see the official notices for boiling water by clicking the links below:

http://hilandwater.com/boil_water_notice_bear_creek.pdf

http://hilandwater.com/boil_water_notice_boulder_creek.pdf

Silas

Rose Lodge Scheduled Court Proceeding

Just wanted to make sure everyone is aware of the upcoming Court Hearing for the Rose Lodge water systems. Here are the details if you'd like to attend:

Where: Lincoln County Courthouse, 225 W. Olive,  Newport, OR 97365
Date: January 3, 2012
Time: 10:00 AM
Room: Judge Bachart's Courtroom

Customers are not required to attend and we don't expect customer input to be requested. This is for informational purposes only.

Silas

Toll-free number

We wanted to share some good news. You may now call our office through our local or toll-free phone numbers:

Toll-free (855) 554-8333

Local (503) 554-8333

Thanks,

Silas

PUC public meeting November 1, 2011

All customers should have received a letter from the Public Utility Commission, but we want to make sure everyone is aware of the public meeting that will take place next week. You are welcome to attend or call in.

When: Tuesday, November 1, 2011 at 9:30 AM
Where: Commission's Main Hearing Room at the Public Utility Commission Building in Salem
Call information: 503-365-4439 code: 6782#

If you have any questions, you may contact Brian Bahr at the PUC: 503-378-4362 or brian.bahr@state.or.us

Silas

Expected service interruption 10/25

We expect to interrupt water service only briefly on Tuesday, October 25, as we wrap up the line replacement project at Boulder Creek Water System. Please be prepared for this. We thank you for your understanding.

Silas

Mainline Replacement at Boulder Creek October 24/25

Please prepare for interruptions in water service at Boulder Creek Water System between 9AM and 5PM on Monday & Tuesday, October 24 & 25, as we will be replacing a portion of the water main. Our hope is to limit interruptions to Monday only, but please be prepared for both days in case more effort is required than anticipated.

Thank you for your patience and understanding as we continue to make improvements to the water system.
Silas

Leak on Boulder Creek Water System

There is a major leak occurred on the lower section of Boulder Creek.  A crew responded tonight but was unable to make the repair.  Tomorrow, October 11th, we will be repairing this section as soon as we can get the proper parts.

Sorry for the inconvenience this causes.
Zach

Hiland Water Preliminary Approval

Hello,

Just wanted to let you know that our proposal for permanent ownership of Boulder Creek and Bear Creek water systems was selected by the Water Master.  This is only a preliminary selection and is subject to additional approvals.  We will continue to keep you updated as we go through this process.

Thanks,

Zach

Planned repair at Boulder Creek on Sept 16, 2011

Please be prepared for intermittent water outages at Sundown Drive and upper Boulder Creek Road during Friday, September 16, 2011 because of repair work that will be taking place. We apologize for any inconvenience and will work to have service restored as quickly as possible.

Silas

Water shut down at Bear Creek

Hello,

Sorry for the short notice, but it is necessary to shut down the Bear Creek water system for a short time this afternoon.  We need to replace a water service valve that has quit functioning.  Thank you for your patience.

Micah

Bear Creek valve replacement

Good morning,

This morning we will be shutting down the water system for a short period to replace a leaking water valve on a meter service.  It will affect most of Bear Creek water system.  The shut down will begin after 10:00 and shouldn't last more than an hour.  Thank you for your patience.

Micah

Scheduled Boulder Creek system shutdown

Hello all,

We are scheduling a short shutdown of a section of the Boulder Creek system on Friday, July 21, for some repairs to the the lower section of Sundown Dr.  The shutdown will begin at 10:00 and should not last for more than 2 hours.  Thank you.

Micah

Bear Creek and Boulder Creek general update

Hello all,

Just to give a general update, we've had a few questions as to the status of the water systems in general.

Oregon Health Authority has appointed a Special Master to oversee the sale and transfer of ownership of the water systems to a new owner.  We have not heard what the time frame of this process will be.  We expect to be kept in touch with the process as things move along, but haven't heard of anything lately.

We have continued to perform basic maintenance and minor upgrades to the systems as needed.  The pump system at Bear Creek has been modified to prolong the life of the new pump that was installed.  Leaks continue to be repaired and the chlorine levels have remained steady. 

As soon as we know of any updates, we will update you as soon as possible.

Thanks,
Micah

Bear Creek valve replacement

We will be replacing a non-functioning valve today beginning at 10 am.  The water interruption should not exceed one hour.for the lower half of the Bear Creek water system.

Thank you,

Micah

Boulder Creek leak updates

Hello,

Here are a couple of pictures showing the leaks that were fixed last week.  Both leaks were places that had been repaired before with repair clamps.  We removed the section of pipe and replaced with new piping in both locations.

Today, we are working on another leak that was reported over the weekend on Boulder Cr. Rd.  Thank you again for your patience.

Micah

Leak to be repaired on Boulder Creek system

Hello,

This is a notice to the lower portion of the Boulder Creek system that there will be a leak repair on Friday, April 22, from 8:00 am until the leak is repaired.  There will also be a notice sent with your water bill this week.  If you see this notice, please inform your neighbors to this inconvenience.  We will work hard to restore water service as soon as possible,

Thanks,

Micah

Low water pressure at Bear Creek!

OK, the pump, wiring and electrical controls have been replaced, and the system is back online.  Thank you for bearing with us.

Micah

Low water pressure at Bear Creek!

Hello all,

We are currently installing the new pump.  We expect to have water service restored by 5:30pm.  Thank you for your understanding,

Micah

Low water pressure at Bear Creek!

Hello all,

We have determined that the pump to fill the reservoir has failed.  Our crew is in route at this time to pick up a replacement pump and get the system running again.  Thank you for your continued patience as we work through this.

Micah

Low water pressure at Bear Creek!

Well, we almost made it a whole month without a post to the blog!  We were just notified tonight that there is low pressure on the Bear Creek water system.  We will try to determine the cause and get the water pressure back to normal as soon as possible.  As always, thank you for your patience,

Micah

Water restored at Boulder Creek

Hello all,

Just to update the status at Boulder Creek.  There was a break in the control piping for the lower reservoir.  This did not allow the reservoir to fill.  The problem has been fixed and the system is operating normally again.  Thank you for your patience as we work through these issues.


Micah

Boulder Creek Leak located

Hello all,

We located the leak and it is being tended to now.  Normal water service should resume by the end of the day if not earlier.

Thank you for your patience and understanding as we continue working on this system,

Zach

Water outage at Boulder Creek

Hello all,

This afternoon, we attempted to locate a leak on the upper portion of the Boulder Creek water system that is leaking more than the pumps are able to supply.  This leak has drained the reservoir and left the upper system without water.  We searched until dark without success.  As a last resort, we have closed the valve at the reservoir to allow it to fill up overnight.  First thing in the morning, we will open the valve to restore water pressure and allow customers to fill containers.  We will leave the water on as long as possible, but we expect that the leak will drain the reservoir quickly.  We are hoping that while the water is turned on in the morning, the increased pressure will allow us to find the leak.  Once the leak is located, we will fix it as soon as possible. 

If you have any questions, our office will have the latest information on the repair.  Thank you for your patience and cooperation.

Micah

Water outage at Boulder Creek

We have received notice that the Boulder Creek water system is down.  We are responding as quickly as possible and will post again once the problem has been resolved.

Micah

Major Leak #2 repaired

New water service

Water service and broken fitting

Hello all,

Today we dug up and repaired a substantial leak along Bear Creek Rd. today.  We had previously found the leak and thought that it was located on a service line to a meter.  However when we dug it up today, it was found that a fitting on the mainline had cracked and required the system to be shut down to repair it.  We estimate that this leak was approx. 15-25 gallons per minute.  The source for the whole water system is 36 gallons per minute.  We really wanted to get the leak repaired before the storm moved in later this week.

You may have also noticed that we are again reading water meters this week.  You can expect to receive a water bill by the middle of next week. Thank you so much for your patience as we work on these issues.

Micah

EMERGENCY SHUTDOWN - BEAR CREEK WATER SYSTEM

Hi all,

We discovered a substantial leak and will need to perform an emergency shutdown of the Bear Creek water system.  The system will be down starting at 10:30am and we will do our best to restore water service by 1:30pm (but this is only an estimated time of restoration).

Micah will post more details on the repair and any other progress we are able to make.

We thank you for your continued patience, understanding, and flexibility as we work to improve your water service.

Zach

January bills have been mailed

Hello again,

The bills for January have been mailed out.  If you have not received a bill for your water service from Hiland Water Corp, please call our office and verify your billing address.

Just for clarification, the "boil water notice" is still in effect for drinking.  The water is safe for washing clothes, cooking,  bathing, and other normal uses, but not for drinking.  We are working together with the PUC to resolve the issue of treating and filtering the water, but the process will take time.  In the meantime, your water system will be maintained to the best of our ability and we will continue to fix leaks, broken valves and other issues as funds allow us.

We appreciate your patience and all of the kind comments.

Micah

Systems are stabilized

Hello again,

I am pleased to say that I believe the water systems are "stabilized" at this point.  We have checked the water and pumping levels for three days in a row, and the system is normal and predictable.  There are still minor leaks and issues that need to be addressed, but for now there should be no water service interruption without notice, unless a major catastrophe occurs.  Within a few weeks, we will schedule a service shut down in certain areas to fix some of the smaller leaks that are still in the system.  Everyone will be notified by letter or door hanger at least two days before the shutdown.

The chlorine levels in the water are in acceptable limits.  There may be a few spots that may notice a chlorine taste of smell, but this should be temporary and will work its way out of the system shortly.

We have one more day of locating water meters on the Boulder Creek system on Friday.  Next week we will just be performing basic maintenance on the systems.  If you have any questions or issues, please call our office to schedule a service call.  Thank you very much,

Micah

Work continues

Hello all,
First of all, I want to thank the customers of Bear Creek water system for the many compliments and kudos that we are receiving, not only in the office, but in the field as well.  We really appreciate them, those encouragements are what make our job more enjoyable.

Today we continued making progress on the water systems.  Most of the day was spent locating and cleaning out water meter boxes.  We are taking the initial water meter readings this week to send out with the billings.  Today we found and recorded the Bear Creek water system.  Tomorrow, Wednesday, we will work on the Boulder Creek water system.

The Bear Creek water system appears to be functioning properly and reliably.  The reservoir was full this morning, and will stay full unless another leak occurs.  If you still don't have "normal" water pressure, please call our office, and we will make a service call to check it out.

Micah

Initial update

Hello all,

Today was our first official day on site at the Bear Creek and Boulder Creek water systems.  We spent much of the day familiarizing with the water supply points, wells, reservoirs, and basic layout of the water systems.  Below is a summary of what we found and our actions today.

Boulder Creek water system.
This system seems to be functioning reliably at the present time.  The water supply is adequate for the demand.  The reservoirs were full and control wiring and switches appear to be operating correctly.  The filter system for the water supply will need some more investigation and research to see if it can be brought back online, but for now, it does not operate. Basic maintenance and upkeep is needed on chlorination equipment.

Bear Creek water system.
This system was not functioning at the proper level.  The water supply of both the creek and the supplemental ground wells were not adequate to meet the demand of the water system.  The reservoir was empty.  The control wiring and switches were not able to be tested.  This water system became the highest priority.

Our first task was to assess the supply.  Each point of supply was flow tested.  One source does not have a working meter, but appears to be functioning.  It was determined that the sources are working properly.  The source from Callow Creek appears to be free from debris and mud at this time.  This will be monitored regularly.

Our next task was to assess where the demand of water was going.  After discovering some valving issues and inspecting a few sections of piping, it was determined that the majority of the water was being used below the bridge on Bear Creek.  After some more investigation, a substantial leak was discovered on Stockton Rd.  A phone call was placed to bring out parts from our warehouse to repair the 4" line.  The water line was leaking due to a failed joint at a bend in the pipe.  Our office was notified of the need for an immediate shut down of the Bear Creek water system.  When parts arrived, the faulty section of PVC pipe was removed and replaced with ductile iron fittings and pipe.  The water service was restored at approximately 8:00 pm.

We appreciate your patience as we continue to progress through these issues.  Our goal is to have reliable water service for all customers as soon as possible.

This blog will be updated regularly, probably every 2 days to start, then weekly as problems are resolved.  If you have any questions, please feel free to call Marilyn at 503-554-8333, or email at marilyn@hilandwater.com.  Thank you,

Micah

Leaking Mainline on Bear Creek Water System

Emergency Night Repair - Bear Creek Water System

Repair the next day

Welcome to Hiland Water

Thank you for visiting our website.  We look forward to serving you.  If you have any questions or concerns please email us at marilyn@hilandwater.com of call us at 503-554-8333.