April 5, 2013
Re: Removal of
Drinking Water Warning at Boulder Creek Water System
Dear Customer,
We are pleased to announce that the
Drinking Water Warning (boil water notice) is no longer in effect! Your water
is now considered safe to drink by the Oregon Drinking Water Program.
What has been
accomplished at Boulder Creek water system?
This has been a large effort up to this
point and we are not done working. Since beginning our involvement at your
water system, Hiland Water has completed a large number of improvements,
including the following:
· A treatment
plant utilizing Ultra filtration for the surface water has been designed,
constructed, and put into service. It is being maintained & monitored in
accordance with the Oregon Drinking Water Program.
· Extensive water
sampling and testing has been conducted to verify that the water quality meets
the standards set out by the Oregon Drinking Water Program.
· Many leaks have
been repaired and services have been rebuilt.
· A generator for
emergency use during power outages has been purchased.
· An alarm has
been installed to alert us when reservoir levels get low.
· Your water
system has been flushed of any potentially unsafe water (If you have not run
very much water at your residence for several weeks, we recommend letting the
water run for a few minutes before use to insure your personal lines have been
adequately flushed).
What is planned
for the future?
We are continuing to make improvements
to the water system and will continue to address issues of water loss and
service issues as they arise. It is our hope that your water rates will remain
unchanged. If the Boulder Creek water system continues to need significant
maintenance and upgrades, we may need to increase rates, but we are doing
everything we can to keep water rates as low as possible.
Thank you for the patience you have
shown throughout this process and the encouragement you have provided along the
way. We consider it a privilege to be your water service provider. If you have
any questions, please feel free to visit our website at www.hilandwater.com. You can also
send an email to marilyn@hilandwater.com or call our office (locally at
503-554-8333 or toll-free at 1-855-554-8333). Our regular office hours are from
9am - 4pm Monday through Friday, except on holidays. In case of emergency,
someone is always on-call and can be paged at (503) 948-2010.
- Hiland Management
