Hiland
Water Corporation
PO Box 699
Newberg, OR
97132
December
21, 2012
Re: Removal of Drinking Water
Warning at Bear Creek Water System
Dear
Customer,
We
are pleased to announce that the Drinking Water Warning advising you to boil
water before use is no longer in effect! Your water is now considered safe to
drink by the Oregon Drinking Water Program.
What has been accomplished at
Bear Creek water system?
This
has been a large effort up to this point and we are not done working. Since
beginning our involvement at your water system, Hiland Water has completed a
large number of improvements, including:
·
Many
leaks have been repaired and services have been rebuilt.
·
A
generator for emergency use during power outages has been purchased.
·
An
alarm has been installed to alert us when reservoir levels get low.
·
A
treatment plant utilizing Ultra filtration for the surface water has been
designed and purchased.
·
A
miniature version of the treatment plant was installed and tested with water in
your area in order to insure dependability at your water system. After much
research and several adjustments, the results have been outstanding.
·
Extensive
testing of the wells has been conducted to verify capacity to serve Bear Creek
Water System.
·
Extensive
water sampling and testing has been conducted to verify that the water quality
meets the standards set out by the Oregon Drinking Water Program.
·
Your
water system has been flushed of any potentially unsafe water (If you have not
run very much water at your residence for several weeks, we recommend letting
the water run for a few minutes before use to insure your personal lines have
been adequately flushed).
Since
beginning our work, the demand of water on the system has dropped substantially
due to leak detection and repair. In our first month of operation, substantial
leaks were repaired just to ensure that you could have dependable water
service. The recorded pumping of water during the first month averaged 532,000
gallons per day. Today, the average daily demand is under 18,000 gallons!
Because of this and improvements made to the groundwater wells in this water
system, we currently have ample capacity to provide safe drinking water solely
through our wells.
What is planned for the future?
We
are continuing to make improvements to the water system and will continue to
address issues of water loss as they arise. We are also excited to be
installing the treatment plant for our surface water source in the coming months.
Bringing that source back online with exceptional treatment will bring further
assurance that water capacity will be adequate to meet the needs of everyone in
the water system for the foreseeable future.
Thank
you for the patience you have shown throughout this process and the
encouragement you have provided along the way. We consider it a privilege to be
your water service provider. If you have any questions, please feel free to
visit our website at www.hilandwater.com. You can also send an email to
marilyn@hilandwater.com or call our office (locally at 503-554-8333 or
toll-free at 1-855-554-8333). Our regular office hours are from 9am - 4pm
Monday through Friday, except on holidays. In case of emergency, someone is
always on-call and can be paged at (503) 948-2010.
- Hiland Management
